Refund policy

We have a 30-day guarantee, but it works a little differently for us: every Fetch and Wear item is made specifically for you when you order it, so we don't keep spare stock and can't accept "changed my mind" returns for things like wrong size or simply not liking it.

If something's actually wrong with your order — it arrived damaged, defective, or isn't what you ordered — contact us at craftedlogic10@gmail.com within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or a full refund. You don't need to send anything back to us.

Non-returnable items
Because every item is custom-made to order, we can't accept returns or exchanges for incorrect size selection, change of mind, or general dissatisfaction. This doesn't affect your rights regarding items that are damaged, defective, or misprinted.

European Union customers
Some jurisdictions give buyers a right to cancel an order within 14 days of receipt. Because our products are made to order specifically for you, they typically qualify as personalized goods, which are commonly excluded from this right under EU consumer law. If you believe your order qualifies for cancellation, contact us at craftedlogic10@gmail.com and we'll review it.

Refunds
Once approved, refunds are issued to your original payment method within 10 business days (banks can take longer to post it). If more than 15 business days have passed since approval, contact us at craftedlogic10@gmail.com.